If your business has a Twilio account, you can connect your Twilio account with Case IQ, so that the system can send your users SMS notifications. You can connect your Twilio account from the Options page, under the System tab in Settings. See Options for details on how to change your application's options and follow the steps below to integrate your Twilio account.

1. On the Options page, set “twilioEnabled” to “Yes”. 
2. Check your parameters on www.twilio.com/console. This page will contain the values to enter in the following fields on the Case IQ Options page:
   1. twilioAccountSid.
   2. twilioAuthToken.
   3. twilioPhoneNumber.
3. Click the Save button on the Case IQ Options page to complete setting up your Twilio integration.